Close to Hand FAQs

How can we help? Here are a few answers to questions you may have about using the site, becoming a Home Helper or searching for help.

If you can't find what you're looking for Contact us.

FAQs for Home Helpers

How do I join Close to Hand as a Home Helper?
How much does it cost?
How do I close my account?
How do I hide my profile?
How old do I need to be to become a Home Helper?
Are all my personal details safe?
I’ve never done care work before, can I still be a Home Helper?
What should I write about in my profile?
I have seen a job post that I like the sound of, how do I apply and get in contact with them?
How much should I charge?
Do I need to take out my own insurance?
I feel awkward asking for money, when should I ask for it?
How much of my money will go to Close to Hand?
How do I stay safe meeting someone new for the first time?
I’ve never done this type of work before, what should I talk about?
What’s the difference between a basic and premium Home Helper?
Why do you have ratings and reviews for Home Helpers?
How do I know if a review is genuine?
What if I don’t agree with the review that has been left on my profile?

FAQs for Clients

What is Close to Hand?
How do I join Close to Hand?
How much does it cost to sign up?
How do I cancel my subscription?
Are my bank details safe?
How do I post the help that I am looking for?
How do I edit my job post?
How do I close my job post?
How do I contact a Home Helper?
Do you confirm the identity of a Home Helper?
How can I report a member that I have concerns about?
How do I close my account?
Are all my personal details safe?
What’s the difference between a basic and premium Home Helper?
Why do you have ratings and reviews for Home Helpers?
How do I know if a review is genuine?
Why haven’t all the Home Helpers on the site got reviews?
How do I rate a Home Helper?